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Mobile Technology Use in Education January 26, 2011

Posted by StrategicGrowth in mobile, Mobile Marketing, The Mobile Marketing Review.
Tags: , , , , ,
6 comments

Recently, on the monthly podcast I co-host, The Mobile Marketing Review, we reviewed the mobile campaign of a U.S. university who had used SMS/Texting to aid incoming freshman in adjusting to campus life.  My co-hosts and I were quite gratified to see mobile marketing technology being used in such a non-traditional way.  The college, The University of Louisville, wasn’t trying to sell them anything – instead, they were trying to provide a service thru a medium that incoming freshman are most actively involved with and most comfortable with.

Personally, while I certainly believe that mobile marketing technology is incredibly important and valuable for increasing company revenue, I also believe it has many other uses that also can be of tremendous value and I’m very glad to see firms (and in this case, universities) starting to embrace those alternative uses of the technology. 

To get a better idea of the ways mobile is being used on today’s college campuses, I did a bit of research.  The results were fascinating!  I saw a wide variety of interesting uses of mobile technology such as:

  • mobile safety alerts
  • class scheduling
  • deadline reminders
  • tuition due reminders
  • campus maps
  • athletic schedules
  • ability to purchases athletic event tickets
  • using cellphone coupons as meal tickets for student meal programs
  • much, much more!

From my work with Michigan-based mobile companies thru the Mobile Technology Association of Michigan and Mobile Monday Michigan, I’m also very aware that college campuses are beginning to embrace mobile as a teaching aid with such uses as:

  • listening to class lectures via podcast instead of, or in addition to, the classroom
  • receiving class assignments via text
  • communicating with professors
  • participating in class forums.

I’m also aware that mobile initiatives in K-12 education are also picking up steam.  A Michigan-based firm, GoKnow Inc. provides educational software for use in the K-12 classroom.  They have been conducting test studies in school systems all over the country for several years, and the results have been astounding – across the board there is typically a 25 – 30% increase in test results from those students who are using the mobile technology learning tools!

I believe the opportunities that mobile technology are providing us to improve education, and the way we conduct business are only now starting to be explored. And I, for one, look forward to a future where every student who wants an education can have access to one because they are able to be provided with an inexpensive mobile device that contains software providing them the tools needed to learn, to communicate with teachers and other students, and offers them opportunities to explore the world.

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What are the REAL results of mobile advertising? January 6, 2011

Posted by StrategicGrowth in mobile, Mobile Marketing.
Tags: , , ,
10 comments

A recent study by InsightExpress provides some interesting insights into the effectiveness of Mobile Advertising by examining it over the course of a 3-year period.  An article written by Steve Smith for Mobile Insider, reviews the study findings and provides additional analysis, including comparisons to the effectiveness of Internet advertising in its period of highest effectiveness and today.  If you’ve been wondering whether or not mobile advertising really lives up to the glowing reviews you’ve been hearing, this article should provide the answers you need.

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There once was a time back in 1995 when we all clicked on ad banners just to see what happened. Remember when Internet purists complained that the arrival of advertising to their sacred compound would ruin it for everyone? No doubt there are digital utopians who still believe that commercial interests have warped the dream of a truly open freeway of information. Arguably, the Web has exacted its own revenge on rampant commercial development. Curiosity about online advertising has evolved into blindness to ads. Almost every format of online advertising since the banner has seen its halcyon beginnings, with impressive recall and clickthrough rates eroding over time. We come to expect now diminishing returns from new platforms. How many of us clicked on every new iAd we saw over the summer just to see what novel execution Apple’s collection of cajoled agencies came up with? How many do now? 

But one of the advantages of mobile media and advertising has been the focus and limited clutter the medium allows. Because of this limited screen real estate and larger mindshare, we have tended to see mobile ad effectiveness maintain its edge longer than some formats that preceded it. InsightExpress has just run a fascinating comparison of mobile vs. online brand impact from advertising. Aggregating results from campaigns over the last three years, InsightExpress shows that on fundamental branding metrics for ad awareness, mobile produced a 23% lift compared to 8% for online campaigns. While awareness produced some of the biggest differentials between mobile and Web, message association also showed a 14% delta for mobile vs. 3% for Web. Surely awareness and messaging are functions of the increased focus the user has on a mobile device and the less cluttered environments that make ads simply more visible here. But the most interesting metric is purchase intent, which enjoyed an 11% lift on mobile compared to 3% on the Web.   

The best news is that mobile has maintained its effectiveness, and even improved its strength, over the course of the last few years. When tracked on an annual basis, for instance, the norms for mobile campaigns saw unaided awareness lifts of 8% in 2007-2006, 8% again in 2008-2009, and 10% in 2009-2010. Purchase intent lift on campaigns was 8% three years ago, 13% two year ago and 13% again last year.  

InsightExpress was looking at a total of 130 campaigns over the three year, including formats on mobile Web, SMS, video, in-app, etc., so we have to allow for small samples in some areas and perhaps a growing importance of rich media to the mix. The mobile ad norm in 2007-2009 was in the 14% to 16% range, but in the most recent sample it shot up to 31%. Similarly, message association went from 10% and 11% to 20%. Senior Director at InsightExpress Joy Liuzzo says, “We’ve known that mobile is effective for a few years but, for some in the industry, there has always been a nagging voice saying ‘this can’t last.’  Well, we’re seeing that it can.  When we compare the norms for the past three years, most metrics are stable; however, the campaigns in the past year have done a great job of capturing consumers’ attention and educating them.”   

Another important point about mobile ad impact is its resilience across devices. Despite our tendency to believe that the bigger screen and lush app environment of smartphones are behind the recent push by mobile advertising, the data suggests less of an effect than we presume. In looking at the brand impact deltas across devices, smartphones had their greatest advantage over feature phones in raising mobile ad awareness (39% vs. 28%), but in most other metrics the difference was more incremental. In fact in aided awareness, feature phone campaigns shows a 9% increase compared to 7% for smartphones. This leads me to think that the sustained and superior branding impact of mobile campaigns has as much to do with user focus and an ad’s prominent, singular presence on a screen than it does with the actual size and sophistication of that screen.

For more detail from the InsightExpress work, you can grab graphs here.

What do C-level Exec’s Really Think About Using Mobile? January 1, 2011

Posted by StrategicGrowth in Web 2.0.
4 comments

I often receive the question, “I don’t market my products/services to consumers, I work in the B2B space.  How can mobile technology and mobile marketing help me increase my business? Isn’t it just for marketing to consumers?”  Therefore, I thought the results of a recent study by Forbes Insights would provide information that those in the B2B space would find of value.

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Business-oriented apps and m-commerce on the rise

Senior-level executives have been reliant on mobile for years, giving them a lifeline to work while on the go or at home. But as smartphones become more entrenched into all aspects of life for consumers and businesspeople alike, and younger, more tech-savvy executives move up the ranks, mobile opportunities for business-to-business (B2B) marketers are opening up.

Among C-suite executives surveyed in October 2010 by Forbes Insights, 82% had a smartphone—far above smartphone penetration in the population as a whole, which eMarketer estimates at 19.4% this year. And for a majority of executives, their mobile device is considered their primary business communications tool. Only respondents over 50 tended to disagree with that statement.

The oldest respondents were also the group least comfortable with making a business purchase via mobile, though even 48% of over-50s said they were comfortable. Overall, nearly two-thirds of respondents would buy items for work over the mobile web, a proportion that reached 78% among executives under 40.

Most US executives were also using mobile apps for business purposes. There was a dramatic drop in app usage among the oldest respondents, but a majority of all those under 50 used both free and paid B2B apps at least occasionally.

And the executives are paying attention to ads on their mobile devices as well. A majority (57%) said they noticed mobile advertising, and nearly as many had clicked on mobile web ads (56%) and paid search ads (51%).

“As optimistic as this may sound to marketers, senior executives also present a warning to would-be advertisers: 53% of executives—evenly distributed across age groups—indicate that they find mobile ads more intrusive than typical web ads,” cautioned the report. “As such, mobile marketers need to be careful to ensure they do not cross the line between welcome or at least acceptable advisory versus unwanted interruption.” Blog Editors Note:  The previous statement reinforces the need to insure that all Mobile Marketing guidelines and best practices are strictly adhered to in order to insure that your firm is not perceived as sending SPAM via mobile; the resulting penalties and negative response received by your firm can be subtantial when guidelines are not appropriately followed. If you would like to utilize mobile technology to market to c-level executives, let Strategic Growth Concepts guide you thru the process to insure you are compliant and that results are maximized.